Subscribe An Agent To A Channel

After adding an integration globally, subscribe an agent to the channel in the agent configuration.

This lets one integration be shared by multiple agents while each agent keeps its own participation settings.

Open Channels

Open the agent, then select Config > Channels.

The Channels tab lists integrations configured in Settings > External Communications.

If the list is empty, add an integration globally first.

Turn on the integration for the agent.

After subscribing, the agent can be active or paused for that integration.

Use pause when you want to keep the subscription settings but temporarily stop the agent from participating.

Select Edit settings on a subscribed integration.

Per-agent settings can include:

The exact fields depend on the integration type and mode.

Globally off means the integration itself is disabled in Settings > External Communications.

Paused for this agent means the integration is still globally available, but this agent is not currently active on it.

Use global disable for service-wide maintenance. Use agent pause for one agent.

Wake settings decide when inbound messages should trigger an agent run.

Keep wake behavior narrow. Start with mention-based or allowlisted behavior when possible, then expand only after reviewing real messages and runs.

After subscribing:

If no integrations appear, configure one in Settings > External Communications.

If an integration appears as Globally off, enable it globally first.

If the agent does not respond, check whether it is paused for that integration.

If the agent responds in the wrong place, tighten the per-agent channel allowlist.

If the run fails, inspect Activity and integration logs.

After channel subscriptions work, configure remote approval only for channels where you want to approve actions away from the desktop.